HiValley


						SecurityTrax

Customer Managment

Hosted Solution

Lead Managment


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	Ph. 877-735-8303
	Fax. 801-504-9200
	info@hivalley.com
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Quickly create customers using a shell for importing and then easily track the details of each customer - from new entry through funding.

Move important information to one central, secure, online location, making your information accessible anywhere, anytime.

Assign leads to sales reps via an intelligent queuing system that automatically assigns leads based on a number of adjustable factors.

Partner Interaction

Inventory Control

Report Generation

Automatically post leads/customers received from any partner (no more manual entry). SecurityTrax offers enhanced interaction with Homes.org and Security Choice, and if you are dealing with a partner using SecurityTrax, the sale/purchase of customers and leads is seamless.

Track equipment purchases and sales, and store information regarding such (e.g. P.O.s) for easy access. Also, automatically deduct equipment from inventory when installed for a customer.

Create and run reports based on specific criteria for customized data pertinent to your needs. Bulk updates can be performed to allow for simple mass operations, such as updating a group of information fields rather than manually updating each file.

Intelligent Scheduling

Ticket Tracking

Make appointments using the intelligent scheduler and see which working technician is closest to a customer. View composite technician schedules and access comprehensive maps and routes of scheduled appointments.

Send manual or auto-generated emails to customers / leads based on events (e.g., upcoming appointment). This can also be used internally to send emails to employees regarding upcoming schedules, etc.

Manage customer tickets regarding equipment sales, requested installation, service upgrades, etc. Tickets can be assigned and tracked until completion and viewed and referenced at any time.

Phone Server

Funding / Payroll

Complete Logging

Seamless interaction allows for messages recorded on the telephone system to automatically attach to customer and lead files.

Create funders and assign payment schedules with auto calculations based on defined criteria. The auto calculations can be done either in bulk or on an individual basis.

Log all events performed for a customer and any modifications made (such as address updates). This logs what was done, when, and by which associate.

Screenshots

SecurityTrax Quotes

Curtiss Weinstein
President
Absolute Security

"Running an Alarm Business without SecurityTrax is like jumping out of a plane without a parachute. I truly do not understand how we managed our business without it. If you want to reduce costs and increase productivity SecurityTrax is a way to get it done. They provide a tailored solution to all your business needs. We increased our volume from 4000 sales in 2006 to just short of 10000 and believe SecurityTrax was a big part of our success. Get with the SecurityTrax revolution!"

Kevin Gaylord
President
Gaylord Security

"Without a doubt, the lead tracking portion of SecurityTrax has helped us generate more sales. As an owner I am able to see what's happening with each lead. ... How can you manage your staff if you don't know what's going on at any time? With this software I know who is selling what, who installed it, and when. Best of all I can see it all from any Internet connection."

Joe Kenney
Executive VP
Alarm Team

"SecurityTrax allows our technicians, sales people, administrative support team, and managers to communicate in "real time" with each other to reduce errors caused by less reliable forms of communication. Every lead, every new customer, and every installation is posted for all who need to view the information with 24x7 access. ... SecurityTrax allows me to quickly and easily gather data on a variety of key indicators so that decisions can be made accurately and without delay. ... Our sales team receives sales leads instantaneously and is able to act quickly to potential customers seeking a response."

Peter Smul
General Manager
Security Choice

"SecurityTrax enables us to seamlessly interact with our network dealers, passing customer information back and forth without requiring redundant phone calls and emails. In addition to making our order delivery system more efficient for the dealers, SecurityTrax created a scheduling interface that makes it possible to schedule customer installations in real time, greatly enhancing the customer experience and reducing the number of canceled orders. Everyone benefits."

HiValley News

Multi-day Scheduler

Posted by jhansen on 2009-03-24 09:25:31

In response to numerous requests, we are pleased to announce the introduction of a SecurityTrax multi-day scheduler. This feature will work when viewing the stand alone scheduler, as well as when creating and editing appointments. Here is how it works:

Select the scheduler application anywhere within SecurityTrax.
Choose to view anywhere from one to seven days out. Press 'Go'.
The schedule for the selected number of days is pulled up.
The days appear in sequence; a large indicator specifies the date being viewed.

Clicking on the arrows (<< or >>) at the top near the selected date viewed now moves you forward or back the number of days selected. For example, if you select to view seven days of the schedule starting on a Monday, then pressing the >> arrows will present you with the next week – the next seven days starting from the next Monday.

2008 ADT Sales & Marketing Convention

Posted by jhansen on 2008-10-21 12:16:01

We recently returned from the 2008 ADT Sales & Marketing Convention held in Dallas, TX. If you are an ADT Dealer and are not attending these conventions then you need to seriously reconsider! It was excellent!

HiValley was given the opportunity to have a booth as well as present in the owners break-out session on SecurityTrax (Thanks Dan & others at ADT). We announced in that session that HiValley is currently working with ADT to reduce data duplication performed by dealers (read shell creation, etc). More information on that will be coming shortly. It was an excellent opportunity for us to spread the SecurityTrax word and we are happy to say that we were very well received!

If you would like a copy of our presentation, please click here (5.1 MB).

SecurityTrax Statistics

Posted by jhansen on 2008-09-02 22:07:11

We are at it again. This time we've added new pages to the SecurityTrax Administration section that display real-time SecurityTrax usage statistics. The stats show totals by month from the creation of your SecurityTrax system. The graphs allow for zooming for detailed views.

We will continue to expand this page, but for now the following graphs are available:

Identity Creations: Total number of identities created (lead or customer)
Customer Creations: Number of customer created
Lead Creations: Number of leads created
Customer Equipment Creations: Number of items of equipment added
Technician Visits: Number of technician visits created
Logins: Number of successfull and failed login attempts
Customer File Creations: Number of files attached to customers
Emails: Number of emails sent via SecurityTrax to customers / leads

New HiValley Homepage

Posted by jhansen on 2008-09-02 22:07:10

We are pleased to reveal our new homepage! It has been designed to better showcase our products and services quickly. There will be additional pages coming soon. Enjoy!